How to Fix WD External Hard Drive Not Recognized on Computer Why WD external hard drive not recognized on computer? Hi, attached is the problem that i’m facing. o Internal Drives - Mac Users: Use the built-in tools within the Operating System. Could you maybe post the opening screen of the Apps, that shows the Backup schedule and excluded files…. I’m less than 6mo with Passport but started looking at the files stored on the device. The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). You may have to do a setup over. Many thanks Roy, Powered by Discourse, best viewed with JavaScript enabled. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. – after you find your Computer named folder, there are a History and a Volume(…) folders. The program belongs to System Utilities. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. I’ve looked at the Volume() folder and it looks current. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. This is on a laptop running Windows 7. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. Mount the drive in a 3.5" device bay. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Is that because WD backup not support by Window 10? Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. Try Quick fixes when WD hard drive is not recognized by Mac. Installing a WD hard drive takes just a few simple steps. Overall, it seems there is a defect with the Passport. I don’t think you can use the cloud on Passport. I don’t understand why the Utilities doesn’t recognize the My cloud home. Hew, the WD Backup Does work on a Win10 system. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. I have tried all the solutions, disabling the 1394 Network Connection, … If PC is new, or Passport is brand new then there is some other issue. In situations where you are unable to detect your hard drive. Hi, is that anyone facing WD Backup is not working under window 10? The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. Hi, the issue is the WD Backup unable to detect the drive. Thank you again for the reply. Hew…I don’t recognize your snapshot. It requires a special drive. WD Security for Windows. There is something incorrect with your PC or the install of the software. WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. There is one for Mac. Post your follow-up back here. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. You could try them first, or go thru an Email support. I cannot understand why they are not open on the weekends and close at 4.30pm!! it only happen in window 10 whereas my other old window PC no problem. In case they screw that up and I cannot get in. Im using windows xp SP3 and the HD will not Map Network Drive. WD software requires a setup using a program on the drive. I have never done a Restore, even of old backups. Thats why I have not tried to use the security password section. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. Anybody has the sam… The first … If however, everything is old, then I’m lost. If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. Update Device Driver to Make WD Drive Work, Detected. Since you were able to manually copy/paste, I guess you PC was able to manage the folders. Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. It requires a special drive. Windows recognizes the drive.I want to update the firmware and I can’t. the problem is when i install WD backup into my PC, it stuck at this page. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. Or, can you not find the My Passport device using, say, the Win Explorer? There is one for case of Restore from a Different Computer. the WD backup unable to detect my external WD passport drive. That is usually a one time thing. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. This way applied to the situation that your … It does exactly what it says on the box. If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. Can you supply other information? The Volume folder looks liker are the actual full fledged file names that you can brute force copy/paste or drag/drop(careful of this procedure…can drop in the wrong folder). Includes a SMART … When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. I just bought a My cloud home 4 Tb and installed the WD drive utilities. Works with all hard drives. Before performing any installation procedures, first download these items. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. For some reason Utilities is not finding the drive(s), so the initial screen stays on. When I click on Back up it does show the drive. https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. I have not had to Restore from the App so there are item in that process that I’m not sure about. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. I tried to update drive firmware, but was not successful. WD SmartWare (Support for WD SmartWare has ended. After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. Method 1: Initialize WD hard drive in Disk Management. or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. Plug it to another USB port. Also I can connect the disk only into a usb 3.0 port. I have made a backup set and it does work to it at the time and day I specified. I haven’t used the securities feature. I can see the drive in the file explorer and click on it too see the files it has backed up. I contacted the support and they were next to useless. Please see knowledge base articles Answer ID 13880: Setting up and using WD Users should download Acronis True Image for Western Digital to back up their drives.) It seems win 10 hates anything that is a bit different . The latest setup file that can be downloaded is 15.7 MB in size. I’m not sure what drive ‘setup’ you used. I don’t think you can use the cloud on Passport. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? I tried their support once using the Live Chat…they wanted the SN of the device (mine was not registered yet…took my info before proceeding…they want you in the system). HDDScan. I opened the utilities but I don’t see my cloud home. And it would have to recognize the drive! The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. WD SES. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. Western Digital Dashboard. No installation need (portable) Easy to use. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Thank you. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. HowAboutMe July 11, 2020, 2:41pm #10. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. It should show your drive at the top of the page. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). OS, PC type, Brand? I use WD Backup…are you by any chance using the Smartware software instead? Does your drive show up in Windows File Explorer? How about WD Security? Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. WD firmware updater was only saying "disconnect all USB devices except one hard drive you want to update", even though I did not have anything else connected. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. Worry about data loss? HI, I also set it up to do scheduled backups to files and folders on my PC. Hi Vishal! Roy. WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. Hi, the issue is the WD Backup unable to detect the drive. For some reason Utilities is not finding the drive(s), so the initial screen stays on. If you can see files on the Passport drive, then you are probably not using software. Not sure if you could insert that snapshot into the Chat. I don’t know at what time I was asked for the Drive that I want to backup To. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? A proper connection is the most basic … Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. I find I cannot eject the drive because it states it is running a program that needs to be shut down. WD Drive Utilities for Windows. Method 3. is your PC data being backed to say a WD Cloud instead of Passport? I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. That’s my disk This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … Is that anyone can help or giving advice? Finally, the Drive Erase control needs less of a description. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. I’m guessing it’s at this point that you get the message, or no? Hew, the WD Backup Does work on a Win10 system. have you ever used your Passport device on another PC and now moving it to a newer PC? Hi, Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. These older files, possibly could be manually copied and the last part of the extension removed…have not tried. Replace a damaged drive if it’s in warranty. So at least that part is functioning. When viewing files under History, use the Name sort instead of the Date sort for more clustered viewing. If you use software, which one: either WD Backup or WD Smartware? Are you referring to WD Drive Utilities? Hew…WD backup IS supported by Win10. Be sure to check some of the links on the bottom of the screen for similar topics. Try contacting WD Support. So after a backup , I now shut down the pc then unplug the drive from it. Cliff, Hi thank you for your response to my confusion Clifford. Not successful backed up data that is a defect with the Passport requests select a from. Problems every time an update occurs yet set up your Backup plan “ Attach a supported drive wd drive utilities not detecting drive the! 2020, 2:41pm # 10 manually copy/paste, i now shut down Explorer! Incorrect with your PC a new one that now does not schedule correctly you saying you! Hd will not Map Network drive work on a Win10 system it has backed up data that a... 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